BOOM ENTERPRISE
RETURN & REFUND • TERMS & CONDITIONS
1. RETURN & REFUND POLICY
All orders are prepaid and are processed after full payment is received.
Returns or refunds are not available simply due to change of mind, change in business plans, difficulty in learning/operating the product, or incorrect use.
If a product is received damaged, broken or with missing items, the customer must provide a continuous, unedited unboxing video showing the package before opening, the shipping label, opening of the package and the complete contents.
Claims without proper unboxing evidence may not be accepted.
If a genuine product defect or transit issue is established, Boom Enterprise will review the case and provide an appropriate solution such as replacement, repair, spare part or refund, depending on the product and situation.
For DTF raw materials, replacement is considered only where a genuine quality issue is established. The product must have been received in the original condition and proper evidence must be provided.
Products that have been used, modified, damaged or improperly handled may not be eligible for return or replacement, subject to applicable law.
2. TERMS & CONDITIONS
Converted DTF Printers
Converted DTF Printers are converted/modified printing systems and do not carry a standard product warranty unless specifically mentioned on the invoice/quotation.
Boom Enterprise provides initial setup and operating assistance until the first successful print.
After successful initial setup, regular operation and maintenance are the customer’s responsibility. DTF printers needs daily run and daily maintenance which is performed by customer.
DTF printers require regular use and maintenance. Extended periods of non-use can cause ink drying, nozzle blockage, printhead blockage and other maintenance-related issues.
The printer should be operated in a suitable environment with appropriate temperature, humidity and cleanliness. During hot weather, a controlled/air-conditioned room or suitable room temperature is recommended.
Problems caused by improper maintenance, prolonged non-use, incorrect cleaning/ink, voltage fluctuation, physical damage, unsuitable environment, unauthorised modification or incorrect operation are not treated as standard product defects.
Any additional repair or technical assistance provided by Boom Enterprise beyond the stated support is goodwill assistance and does not create a warranty.
Commercial/Dedicated DTF Printers
Boom Enterprise may act as a sales facilitator/mediator between the customer and the relevant importer/manufacturer/service provider.
Any warranty or service is provided by the respective importer/manufacturer/service provider.
Boom Enterprise may assist with communication and coordination but does not independently provide the third-party warranty or service.
Heat Press Machines
Heat Press Machines are imported products and do not carry a standard warranty from Boom Enterprise unless specifically stated on the invoice.
For products received damaged or faulty, Boom Enterprise will review the case based on the provided evidence and may assist with repair, replacement of parts or supplier coordination.
An unboxing video is required for transit-damage claims.
Minor issues may, at Boom Enterprise’s discretion, be resolved through repair assistance, replacement parts or a goodwill offer.
DTF Raw Materials
DTF raw materials are dispatched after quality checking/testing where applicable.
Product performance can vary depending on the printer, settings, storage, temperature, humidity, curing and other operating conditions.
Any quality/damage claim must include a continuous, unedited unboxing video and other evidence requested by Boom Enterprise.
If a genuine product-quality issue is established, Boom Enterprise may provide a replacement or other appropriate resolution.
IMPORTANT
By placing an order, making payment, accepting delivery or using the product, the customer confirms that they have been informed of and agree to the applicable Return & Refund, Shipping and Product Terms & Conditions.
Nothing in these terms is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
